An autonomous IT service desk for small businesses: a SharePoint portal feeds a Copilot Studio triage agent via Power Automate, managers approve with one tap in Teams, and actions execute through least-privilege Microsoft Graph calls — with the whole stack built and maintained by AI agents under a single person's supervision.
What likely earned this is not any single feature but the fact that the line from request to execution is unbroken: a SharePoint front door, triage in Copilot Studio, a one-tap approval in Teams, execution through Microsoft Graph. Keeping a human approval step and scoping actions to least privilege answers the first questions any internal IT reviewer would ask. That is the sponsor stack bound deeply into one workflow rather than sampled broadly across many.
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